.sn-ops-panel,.sn-ops-panel *{box-sizing:border-box}.sn-ops-panel{--ink:#153247;--blue:#1678a5;--cyan:#38b8c4;--line:#dce9ed;--muted:#687d8c;width:min(1180px,calc(100% - 28px));margin:24px auto;padding:24px;color:var(--ink);background:#f5f9fa;border:1px solid var(--line);border-radius:24px;font-family:inherit;direction:rtl}.sn-ops-panel>header{display:flex;align-items:center;justify-content:space-between;padding:20px 22px;color:#fff;background:linear-gradient(125deg,#113449,#167895);border-radius:18px}.sn-ops-panel>header span{font-size:11px;color:#b9e7e8}.sn-ops-panel>header h2{margin:2px 0 0;color:#fff}.sn-ops-panel>header b{padding:7px 12px;background:rgba(255,255,255,.13);border-radius:999px;font-size:12px}.sn-ops-list{display:grid;gap:14px;margin-top:18px}.sn-ops-case{padding:18px;background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:0 8px 25px rgba(27,73,92,.05)}.sn-ops-case-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.sn-ops-case-head small,.sn-ops-case-head p{color:var(--muted);font-size:11px}.sn-ops-case-head h3{margin:2px 0;font-size:18px}.sn-ops-case-head p{margin:0}.sn-ops-badges{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.sn-ops-badges b,.sn-ops-badges em{padding:5px 9px;border-radius:999px;font-size:10px;font-style:normal}.sn-ops-badges b{color:var(--blue);background:#edf7f9}.sn-ops-badges em.is-upsell{color:#8a5e08;background:#fff4d6}.sn-ops-badges em.is-normal{color:#16805e;background:#eaf8f2}.sn-ops-credit{display:flex;gap:10px;flex-wrap:wrap;margin:14px 0;padding:11px;background:#f6fafb;border-radius:12px}.sn-ops-credit span{font-size:11px;color:var(--muted)}.sn-ops-credit strong{margin-right:4px;color:var(--ink)}.sn-ops-form{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.sn-ops-form select,.sn-ops-form input,.sn-ops-form textarea{min-height:42px;padding:8px 11px;border:1px solid #c8dce2;border-radius:10px;background:#fff;font:inherit}.sn-ops-form textarea{width:100%;min-height:72px}.sn-ops-form button,.sn-customer-card-actions button{min-height:40px;padding:8px 13px;border:0;border-radius:10px;color:#fff;background:linear-gradient(135deg,var(--blue,#1678a5),#2098b1);cursor:pointer;font:inherit;font-weight:700}.sn-ops-form button.is-secondary,.sn-customer-card-actions button.is-secondary{color:var(--blue,#1678a5);background:#edf7f9}.sn-ops-form.is-inline{display:inline-flex;margin:7px 7px 0 0}.sn-ops-expert-actions>details{margin:7px 0;border:1px solid var(--line);border-radius:12px}.sn-ops-expert-actions>details>summary{padding:10px 12px;cursor:pointer;font-weight:700;font-size:12px}.sn-ops-expert-actions>details>.sn-ops-form{padding:0 12px 12px}.sn-ops-notice{margin:14px 0;padding:11px 14px;border-radius:11px;background:#eaf8f2;color:#167354}.sn-ops-notice.is-error{background:#fcecef;color:#a4384b}.sn-ops-empty{padding:35px;text-align:center;color:var(--muted);background:#fff;border:1px dashed #c8dce2;border-radius:16px}
.sn-customer-card-actions{margin-top:13px;padding-top:12px;border-top:1px solid var(--sncp-line,#deeaee)}.sn-customer-card-actions>p{margin:0 0 8px;color:var(--sncp-muted,#647887);font-size:11px}.sn-customer-choice-grid{display:grid;gap:7px}.sn-customer-choice-grid>details,.sn-customer-expert-choice{border:1px solid var(--sncp-line,#deeaee);border-radius:11px;background:#f8fbfc}.sn-customer-choice-grid>details>summary{padding:9px 10px;color:var(--sncp-blue,#1678a5);cursor:pointer;font-size:11px;font-weight:800}.sn-customer-choice-body{display:grid;gap:8px;padding:0 9px 9px}.sn-customer-normal-box,.sn-customer-upgrade-box{display:grid;gap:5px;padding:9px;border-radius:9px;background:#fff}.sn-customer-normal-box>strong,.sn-customer-upgrade-box>strong{font-size:11px}.sn-customer-normal-box>span,.sn-customer-upgrade-box span,.sn-customer-upgrade-box small{display:block;color:var(--sncp-muted,#647887);font-size:9px}.sn-customer-upgrade-box form+form{margin-top:7px;padding-top:7px;border-top:1px dashed var(--sncp-line,#deeaee)}.sn-customer-card-actions form{margin:0}.sn-customer-card-actions button{width:100%;min-height:36px;margin-top:6px;font-size:10px}.sn-customer-expert-choice{padding:8px}.sn-customer-payment-pending{padding:10px;border-radius:10px;background:#fff8e7}.sn-customer-payment-pending strong{font-size:11px}.sn-customer-payment-pending p{margin:3px 0;color:#806322;font-size:10px}.sn-customer-payment-pending>div{display:grid;grid-template-columns:1fr 1fr;gap:6px}.sn-customer-operation-state{display:grid;grid-template-columns:auto 1fr;gap:3px 7px;align-items:center;padding:9px;border-radius:10px;background:#edf8f7}.sn-customer-operation-state b{grid-row:span 2;padding:4px 7px;border-radius:7px;color:#8a5e08;background:#fff4d6;font-size:9px}.sn-customer-operation-state span{font-size:10px;font-weight:700}.sn-customer-operation-state small{color:var(--sncp-muted,#647887);font-size:9px}.sn-ops-inline-error{color:#a4384b;font-size:10px}
@media(max-width:680px){.sn-ops-panel{width:calc(100% - 16px);padding:12px;border-radius:16px}.sn-ops-case-head{display:block}.sn-ops-badges{justify-content:flex-start;margin-top:8px}.sn-ops-form>*{width:100%}.sn-ops-form.is-inline{display:flex;margin:7px 0 0}.sn-customer-payment-pending>div{grid-template-columns:1fr}}

/* Operations hierarchy v2 */
.sn-ops-hero{position:relative;overflow:hidden;isolation:isolate}.sn-ops-hero:after{position:absolute;inset:auto auto -70px -35px;z-index:-1;width:190px;height:190px;border:32px solid rgba(255,255,255,.07);border-radius:50%;content:""}.sn-ops-hero p{max-width:620px;margin:6px 0 0;color:#d5eef2;font-size:12px}.sn-ops-eyebrow{display:block;letter-spacing:.08em}.sn-ops-hero-count{display:grid;min-width:112px;padding:12px 16px;text-align:center;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.17);border-radius:16px;backdrop-filter:blur(8px)}.sn-ops-hero-count strong{font-size:26px;line-height:1}.sn-ops-hero-count span{margin-top:5px;color:#d5eef2;font-size:10px}.sn-ops-kpis{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:14px}.sn-ops-kpis>div{display:flex;align-items:center;justify-content:space-between;padding:13px 15px;background:#fff;border:1px solid var(--line);border-radius:14px}.sn-ops-kpis span{color:var(--muted);font-size:11px}.sn-ops-kpis strong{color:var(--blue);font-size:19px}.sn-ops-toolbar{display:flex;justify-content:flex-end;margin-top:14px}.sn-ops-toolbar label{display:grid;gap:5px;width:min(100%,390px);color:var(--muted);font-size:10px}.sn-ops-toolbar input{width:100%;min-height:42px;padding:9px 13px;border:1px solid #c8dce2;border-radius:12px;background:#fff;font:inherit}.sn-ops-case[hidden]{display:none}.sn-ops-case-head a{color:var(--blue);text-decoration:none}.sn-ops-route-line{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:14px 0}.sn-ops-route-line>span{display:grid;gap:3px;padding:10px;background:#f8fbfc;border:1px solid #e6eff2;border-radius:11px}.sn-ops-route-line small{color:var(--muted);font-size:9px}.sn-ops-route-line strong{overflow:hidden;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.sn-ops-route-caption{margin:-4px 0 12px;color:#78909d;font-size:9px}.sn-ops-followup-current,.sn-ops-warning{margin:10px 0;padding:10px 12px;border-radius:10px;font-size:11px}.sn-ops-followup-current{color:#155f86;background:#eaf6ff;border:1px solid #c9e8fb}.sn-ops-warning{color:#8a5b12;background:#fff8e5;border:1px solid #f3d894}.sn-ops-form{padding:11px;background:#f8fbfc;border:1px solid #e6eff2;border-radius:12px}.sn-ops-form label{display:grid;gap:4px;color:var(--muted);font-size:10px}.sn-ops-form select{flex:1;min-width:230px}.sn-ops-form button[disabled],.sn-ops-form select[disabled]{cursor:not-allowed;opacity:.55}.sn-ops-form>small{width:100%;color:#9b6a1c}.sn-ops-expert-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-start}.sn-ops-expert-actions>details{flex:1 1 190px;margin:0;background:#fff}.sn-ops-expert-actions>details[open]{flex-basis:100%}.sn-ops-expert-actions>details.is-danger>summary{color:#a4384b}.sn-ops-expert-actions .sn-ops-form.is-inline{margin:0}.sn-ops-form button.is-danger{background:linear-gradient(135deg,#b73d52,#d65365)}
.sn-ops-followup-form>small{flex-basis:100%}.sn-ops-jalali-wrap{position:relative;display:flex;gap:6px;align-items:center}.sn-ops-jalali-wrap>.sn-ops-jalali-date{min-width:150px}.sn-ops-jalali-trigger{min-height:42px!important;padding-inline:12px!important;color:#155f86!important;background:#eaf6ff!important;border:1px solid #c9e8fb!important}.sn-ops-jalali-picker{position:absolute;z-index:100;top:calc(100% + 8px);right:0;width:286px;padding:12px;color:var(--ink);background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 18px 45px rgba(21,50,71,.18)}.sn-ops-jalali-picker[hidden]{display:none}.sn-ops-jalali-head{display:grid;grid-template-columns:34px 1fr 34px;gap:6px;align-items:center;margin-bottom:9px;text-align:center}.sn-ops-jalali-head button,.sn-ops-jalali-actions button,.sn-ops-jalali-days button{min-height:32px;padding:4px;color:var(--ink);background:#f4f9fa;border:1px solid #e0ecef;border-radius:8px;cursor:pointer}.sn-ops-jalali-head button{font-size:20px}.sn-ops-jalali-week,.sn-ops-jalali-days{display:grid;grid-template-columns:repeat(7,1fr);gap:4px}.sn-ops-jalali-week{margin-bottom:5px;color:var(--muted);font-size:9px;text-align:center}.sn-ops-jalali-days button{font-size:10px}.sn-ops-jalali-days button:hover,.sn-ops-jalali-days button.is-selected{color:#fff;background:var(--blue);border-color:var(--blue)}.sn-ops-jalali-actions{display:flex;justify-content:space-between;gap:7px;margin-top:9px}.sn-ops-jalali-actions button{flex:1}.sn-ops-form button:disabled{cursor:not-allowed;filter:grayscale(.35);opacity:.5}
.sn-ops-jalali-days .is-empty{min-height:32px}
@media(max-width:900px){.sn-ops-route-line{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:680px){.sn-ops-hero{gap:12px}.sn-ops-hero-count{min-width:86px}.sn-ops-hero p{display:none}.sn-ops-kpis{grid-template-columns:1fr}.sn-ops-route-line{grid-template-columns:1fr}.sn-ops-toolbar label{width:100%}.sn-ops-expert-actions{display:grid}.sn-ops-expert-actions>details{width:100%}.sn-ops-jalali-wrap{width:100%}.sn-ops-jalali-wrap>.sn-ops-jalali-date{width:auto;min-width:0;flex:1}.sn-ops-jalali-picker{right:0;width:min(286px,calc(100vw - 52px))}}

/* Operations callback, retained records and panel controls v3 */
.sn-ops-hero-actions{display:grid;gap:8px;justify-items:stretch}.sn-ops-logout{padding:8px 12px;color:#fff!important;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.25);border-radius:11px;text-align:center;text-decoration:none!important;font-size:11px;font-weight:800}.sn-ops-logout:hover{background:rgba(255,255,255,.2)}.sn-ops-kpis{grid-template-columns:repeat(4,minmax(0,1fr))}.sn-ops-toolbar{gap:10px;align-items:flex-end}.sn-ops-toolbar label{width:min(100%,390px)}.sn-ops-toolbar label:last-child{width:min(100%,250px)}.sn-ops-toolbar select{width:100%;min-height:42px;padding:9px 13px;border:1px solid #c8dce2;border-radius:12px;background:#fff;font:inherit}.sn-ops-case[data-status="completed"],.sn-ops-case[data-status="cancelled"]{box-shadow:none}.sn-ops-case[data-status="completed"]{border-color:#cae8dd}.sn-ops-case[data-status="cancelled"]{border-color:#efd7dc}.sn-ops-followup-editor{margin:8px 0;border:1px solid #c9e8fb;border-radius:12px;background:#f7fcff}.sn-ops-followup-editor>summary{padding:10px 12px;color:#155f86;cursor:pointer;font-size:12px;font-weight:800}.sn-ops-followup-editor>.sn-ops-form{margin:0 10px 10px}.sn-ops-assignment-options{display:grid;gap:8px}.sn-ops-self-assign{margin:0!important}.sn-customer-expert-choice{display:grid;grid-template-columns:1fr 1fr;gap:7px;padding:11px}.sn-customer-expert-choice>strong,.sn-customer-expert-choice>p,.sn-customer-expert-choice>button{grid-column:1/-1}.sn-customer-expert-choice>strong{font-size:11px}.sn-customer-expert-choice>p{margin:0;color:var(--sncp-muted,#647887);font-size:9px}.sn-customer-expert-choice label{display:grid;gap:4px;color:var(--sncp-muted,#647887);font-size:9px}.sn-customer-expert-choice input{width:100%;min-height:38px;padding:7px 9px;border:1px solid var(--sncp-line,#deeaee);border-radius:9px;background:#fff;font:inherit}.sn-customer-expert-choice .sn-ops-jalali-wrap{width:100%}.sn-customer-expert-choice .sn-ops-jalali-trigger{min-height:38px!important}.sn-customer-expert-choice .sn-ops-jalali-picker{color:#153247}.sn-customer-callback-time{display:grid;grid-template-columns:1fr auto;gap:3px 8px;align-items:center;margin-top:8px;padding:10px 12px;color:#155f86;background:#eaf6ff;border:1px solid #c9e8fb;border-radius:10px}.sn-customer-callback-time span{font-size:9px}.sn-customer-callback-time strong{font-size:11px}.sn-customer-callback-time small{grid-column:1/-1;color:#607f92;font-size:8px}.sn-customer-expert-choice button:disabled{cursor:not-allowed;filter:grayscale(.35);opacity:.5}
@media(max-width:900px){.sn-ops-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:680px){.sn-ops-hero{align-items:flex-start!important}.sn-ops-hero-actions{min-width:98px}.sn-ops-toolbar{display:grid}.sn-ops-toolbar label,.sn-ops-toolbar label:last-child{width:100%}.sn-customer-expert-choice{grid-template-columns:1fr}.sn-customer-expert-choice>*{grid-column:1!important}}

/* Operations bulk assignment and unified case status v4 */
.sn-ops-bulk-bar{display:grid;grid-template-columns:1fr minmax(330px,1fr);gap:12px;align-items:center;margin-top:12px;padding:12px 14px;background:#fff;border:1px solid var(--line);border-radius:14px}.sn-ops-bulk-selectors,.sn-ops-bulk-form{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.sn-ops-bulk-selectors button,.sn-ops-bulk-form button{min-height:38px;padding:7px 11px;color:#fff;background:var(--blue);border:0;border-radius:9px;cursor:pointer;font:inherit;font-size:10px;font-weight:800}.sn-ops-bulk-selectors button.is-secondary{color:var(--blue);background:#edf7f9}.sn-ops-bulk-selectors span{color:var(--muted);font-size:10px}.sn-ops-bulk-selectors span strong{color:var(--blue);font-size:13px}.sn-ops-bulk-form{justify-content:flex-end}.sn-ops-bulk-form select{min-width:210px;min-height:38px;padding:7px 10px;border:1px solid #c8dce2;border-radius:9px;background:#fff;font:inherit;font-size:10px}.sn-ops-bulk-form button[disabled],.sn-ops-bulk-form select[disabled]{cursor:not-allowed;opacity:.5}.sn-ops-bulk-form small{flex-basis:100%;color:#9b6a1c;text-align:left;font-size:9px}.sn-ops-case-title{display:flex;gap:10px;align-items:flex-start}.sn-ops-card-select{display:flex;gap:5px;align-items:center;padding:5px 7px;color:var(--blue);background:#edf7f9;border:1px solid #d4e9ee;border-radius:8px;cursor:pointer;font-size:9px;font-weight:800}.sn-ops-card-select input{width:15px;height:15px;margin:0;accent-color:var(--blue)}.sn-ops-case-status-form{display:grid;grid-template-columns:minmax(220px,1fr) auto;gap:10px;align-items:end;margin-top:10px}.sn-ops-status-main{grid-column:1/2}.sn-ops-status-main select{width:100%}.sn-ops-status-fields{grid-column:1/-1;display:flex;gap:8px;align-items:end;flex-wrap:wrap;padding:10px;background:#fff;border:1px dashed #c8dce2;border-radius:10px}.sn-ops-status-fields[hidden]{display:none}.sn-ops-status-fields>label{flex:1 1 190px}.sn-ops-status-fields>textarea,.sn-ops-status-fields>select{width:100%}.sn-ops-status-fields>p{width:100%;margin:0;color:var(--muted);font-size:10px}.sn-ops-status-fields>p strong{color:var(--blue)}.sn-ops-case-status-form>[data-sn-ops-status-submit]{min-width:120px}.sn-ops-case-status-form>[data-sn-ops-status-submit]:disabled{cursor:not-allowed;opacity:.5}
@media(max-width:900px){.sn-ops-bulk-bar{grid-template-columns:1fr}.sn-ops-bulk-form{justify-content:flex-start}.sn-ops-bulk-form small{text-align:right}}
@media(max-width:680px){.sn-ops-bulk-selectors,.sn-ops-bulk-form{display:grid;grid-template-columns:1fr}.sn-ops-bulk-selectors>*,.sn-ops-bulk-form>*{width:100%;min-width:0}.sn-ops-case-title{display:grid}.sn-ops-card-select{width:max-content}.sn-ops-case-status-form{grid-template-columns:1fr}.sn-ops-case-status-form>*{grid-column:1!important}.sn-ops-status-fields{display:grid}.sn-ops-status-fields>*{width:100%}}

/* Date-only follow-up and unclipped Jalali calendar v5 */
.sn-ops-notice{display:flex;align-items:center;gap:8px;padding:10px 13px;font-size:11px}.sn-ops-notice b{font-size:12px}.sn-ops-jalali-picker.sn-ops-jalali-floating{position:fixed;z-index:2147483000;right:auto;direction:rtl;color:#153247;background:#fff;border-color:#dce9ed;box-shadow:0 22px 60px rgba(15,45,63,.26)}.sn-ops-jalali-floating .sn-ops-jalali-week{color:#687d8c}.sn-ops-jalali-floating .sn-ops-jalali-head button,.sn-ops-jalali-floating .sn-ops-jalali-actions button,.sn-ops-jalali-floating .sn-ops-jalali-days button{color:#153247;background:#f4f9fa;border-color:#e0ecef;font-family:inherit}.sn-ops-jalali-floating .sn-ops-jalali-days button:hover,.sn-ops-jalali-floating .sn-ops-jalali-days button.is-selected{color:#fff;background:#1678a5;border-color:#1678a5}.sn-ops-jalali-floating .sn-ops-jalali-days button.is-past{cursor:not-allowed;color:#aebdc4;background:#f8fafb;border-color:#edf2f3}.sn-customer-expert-choice{grid-template-columns:1fr}.sn-customer-expert-choice .sn-ops-jalali-date{min-width:0;flex:1}.sn-customer-callback-time{display:flex;justify-content:space-between;gap:8px;align-items:center}.sn-customer-callback-time strong{font-size:12px}

/* Explicit Select All control v6 */
.sn-ops-select-all{display:flex!important;gap:7px!important;align-items:center!important;padding:7px 10px;color:var(--blue)!important;background:#edf7f9;border:1px solid #d4e9ee;border-radius:9px;cursor:pointer;font-size:10px!important;font-weight:800}.sn-ops-select-all input{width:16px;height:16px;margin:0;accent-color:var(--blue)}.sn-ops-select-all:has(input:disabled){cursor:not-allowed;opacity:.55}

/* Typed execution workflow v7 */
.sn-exec-bulk{grid-template-columns:1fr minmax(330px,1fr);border-color:#bddfe6;background:linear-gradient(135deg,#fff,#f1fafb)}.sn-exec-manager-box{display:grid;gap:9px;margin-top:12px;padding:12px;background:#f7fbfc;border:1px solid #dcebed;border-radius:13px}.sn-exec-manager-box>strong{color:#116b89;font-size:12px}.sn-execution-primary-actions{display:flex;gap:8px;align-items:flex-start;flex-wrap:wrap;margin-top:10px}.sn-execution-primary-actions>.sn-ops-form{margin:0}.sn-exec-code{padding:10px 13px;color:#116b56;background:#e8f8f1;border:1px solid #bee7d6;border-radius:11px;font-size:11px}.sn-exec-code strong{font-size:14px}.sn-exec-usage{width:100%;max-height:210px;overflow:auto;padding:12px;direction:ltr;text-align:left;color:#244b5d;background:#eef5f7;border:1px solid #d8e7eb;border-radius:11px;font:11px/1.7 monospace}.sn-exec-form{width:100%;border:1px solid #c9e5e9;border-radius:12px;background:#fff}.sn-exec-form>summary{padding:11px 13px;color:#126c88;cursor:pointer;font-size:12px;font-weight:800}.sn-exec-dynamic-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));margin:0 10px 10px}.sn-exec-dynamic-form>label{display:grid}.sn-exec-dynamic-form>textarea,.sn-exec-dynamic-form>button{grid-column:1/-1}.sn-exec-final{display:flex;gap:8px;align-items:flex-start;flex-wrap:wrap;width:100%}.sn-exec-final>.sn-ops-form{margin:0}.sn-execution-expert-panel .sn-ops-toolbar label{flex:1}.sn-execution-expert-panel .sn-ops-badges em:not([class]){color:#155f86;background:#eaf6ff}.sn-ops-case[data-card-type="physical_invoice"][data-status="shipping_queue"] .sn-ops-case-status-form,.sn-ops-case[data-card-type="physical_invoice"][data-status="shipping_queue"] .sn-execution-primary-actions,.sn-ops-case[data-card-type="form"][data-status="form_completed"] .sn-ops-case-status-form,.sn-ops-case[data-card-type="wallet_charge"][data-status="wallet_charged"] .sn-ops-case-status-form{display:none}.sn-execution-shipping{margin:14px 0;padding:16px;border:1px solid #cbe3e8;border-radius:16px;background:#f8fcfd}.sn-execution-shipping-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.sn-execution-shipping-head h3{margin:0;color:#174d63}.sn-execution-shipping-head p{margin:4px 0;color:#6c808a;font-size:11px}.sn-exec-shipping-case{margin-top:10px;background:#fff;border:1px solid #d8e8eb;border-radius:13px}.sn-exec-shipping-case>summary{padding:12px 14px;cursor:pointer}.sn-exec-shipping-meta{display:flex;gap:8px;flex-wrap:wrap;padding:0 14px 10px}.sn-exec-shipping-meta span{padding:6px 9px;color:#526f7c;background:#f1f7f8;border-radius:8px;font-size:10px}.sn-exec-shipping-case>.sn-form-grid{margin:0 12px 12px}.sn-exec-shipping-case .sn-field{min-width:0}.sn-exec-shipping-case input,.sn-exec-shipping-case select,.sn-exec-shipping-case textarea{width:100%}
@media(max-width:680px){.sn-exec-bulk{grid-template-columns:1fr}.sn-exec-dynamic-form{grid-template-columns:1fr}.sn-exec-dynamic-form>*{grid-column:1!important}.sn-execution-shipping{padding:11px}.sn-execution-shipping-head{display:grid}.sn-exec-shipping-meta{display:grid}.sn-exec-final{display:grid}.sn-exec-final>*{width:100%}}

/* Operations sales staged payment v8 */
.sn-ops-payment-summary{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:7px;margin:10px 0;padding:10px;background:#eef8fb;border:1px solid #cfe7ed;border-radius:12px}.sn-ops-payment-summary span{display:grid;gap:3px;padding:8px;background:#fff;border-radius:9px;color:var(--muted);font-size:9px}.sn-ops-payment-summary strong{color:var(--ink);font-size:11px}.sn-ops-partial-payment{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;width:100%;padding:10px;background:#f7fbfc;border:1px solid #dcebed;border-radius:10px}.sn-ops-partial-payment[hidden]{display:none}.sn-ops-partial-payment>small{grid-column:1/-1;color:#687d8c!important}.sn-ops-status-fields input[data-sn-ops-money]{width:100%}@media(max-width:800px){.sn-ops-payment-summary{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:680px){.sn-ops-payment-summary,.sn-ops-partial-payment{grid-template-columns:1fr}}


/* Operations case accordion + execution checkbox form fix v9 */
.sn-ops-case>.sn-ops-case-head{position:relative;padding-left:42px}
.sn-ops-case.is-collapsed>:not(.sn-ops-case-head){display:none!important}
.sn-ops-accordion-toggle{position:absolute;left:0;top:0;display:inline-grid;place-items:center;width:34px;height:34px;padding:0;border:1px solid #d4e6ea;border-radius:10px;color:var(--blue,#1678a5);background:#f3f9fa;cursor:pointer;font:700 18px/1 inherit;transition:transform .15s ease,background .15s ease}
.sn-ops-accordion-toggle:hover{background:#e7f4f6}
.sn-ops-accordion-toggle:after{content:'⌄';transform:rotate(180deg);transition:transform .18s ease}
.sn-ops-case.is-collapsed .sn-ops-accordion-toggle:after{transform:rotate(0deg)}
.sn-ops-case.is-collapsed{box-shadow:0 4px 16px rgba(27,73,92,.04)}
.sn-exec-dynamic-form>label.sn-exec-checkbox-field{display:grid;grid-template-columns:1fr auto;align-items:center;gap:10px;min-height:48px;padding:9px 11px;background:#f7fbfc;border:1px solid #e0ecef;border-radius:10px}
.sn-exec-dynamic-form>label.sn-exec-checkbox-field>span{grid-column:1}
.sn-exec-dynamic-form>label.sn-exec-checkbox-field>input[type="hidden"]{display:none!important}
.sn-exec-dynamic-form>label.sn-exec-checkbox-field>input[type="checkbox"]{grid-column:2;width:20px!important;height:20px!important;min-width:20px!important;min-height:20px!important;margin:0!important;padding:0!important;border-radius:5px;accent-color:var(--blue,#1678a5)}
@media(max-width:680px){.sn-ops-case>.sn-ops-case-head{padding-left:38px}.sn-ops-accordion-toggle{width:32px;height:32px}.sn-exec-dynamic-form>label.sn-exec-checkbox-field{grid-column:1!important}}


/* Operations panels visual hierarchy + accordion UX v10 */
.sn-ops-case{position:relative;padding:0;overflow:hidden;border-color:#d8e7eb;border-radius:20px;box-shadow:0 10px 28px rgba(22,66,84,.065);transition:border-color .18s ease,box-shadow .18s ease,transform .18s ease}
.sn-ops-case:hover{border-color:#bfdbe1;box-shadow:0 15px 38px rgba(22,66,84,.09)}
.sn-ops-case>.sn-ops-case-head{position:relative;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:16px;min-height:148px;padding:18px 190px 18px 20px;background:linear-gradient(115deg,#fff 54%,#f4fafb);border-bottom:1px solid #e5eff1}
.sn-ops-case.is-collapsed>.sn-ops-case-head{border-bottom:0}
.sn-ops-case-title{display:flex;min-width:0;align-items:flex-start;gap:11px}
.sn-ops-case-summary-copy{min-width:0;flex:1}
.sn-ops-case-reference{display:block!important;margin-bottom:5px!important;color:#78909c!important;font-size:10px!important;font-weight:700}
.sn-ops-case-head h3{display:flex;min-width:0;margin:0 0 12px!important;align-items:center;gap:8px;color:#153247;font-size:20px!important;line-height:1.45}
.sn-ops-case-head h3>span{flex:0 0 auto;padding:4px 8px;border-radius:8px;color:#167895;background:#eaf6f8;font-size:9px;font-weight:900}
.sn-ops-customer-identity{display:flex;flex-wrap:wrap;gap:8px}
.sn-ops-customer-identity>span{display:grid;min-width:150px;gap:2px;padding:9px 11px;border:1px solid #e2edef;border-radius:12px;background:#fff}
.sn-ops-customer-identity>span small{color:#7a8e99!important;font-size:9px!important;font-weight:700}
.sn-ops-customer-identity>span strong,.sn-ops-customer-identity>span a{overflow:hidden;color:#183c4e!important;font-size:14px!important;font-weight:900;text-decoration:none;text-overflow:ellipsis;white-space:nowrap}
.sn-ops-customer-identity>span a:hover{color:#1678a5!important}
.sn-ops-customer-identity>.sn-ops-customer-credit{border-color:#cfe7e1;background:#eff9f6}
.sn-ops-customer-identity>.sn-ops-customer-credit strong{color:#137153!important;font-size:15px!important}
.sn-ops-case>.sn-ops-case-head>.sn-ops-badges{max-width:190px;margin-top:2px;padding-left:0}
.sn-ops-badges b,.sn-ops-badges em{padding:6px 10px;font-size:10px}
.sn-ops-case>:not(.sn-ops-case-head){margin-right:18px;margin-left:18px}
.sn-ops-case>.sn-ops-route-line{margin-top:17px}
.sn-ops-case>:last-child{margin-bottom:18px}
.sn-ops-case.is-collapsed>:not(.sn-ops-case-head){display:none!important}
.sn-ops-accordion-toggle{position:absolute;left:18px;top:50%;display:flex;width:auto!important;height:44px!important;min-width:145px;padding:0 14px!important;transform:translateY(-50%);align-items:center;justify-content:center;gap:9px;border:1px solid #c7e0e5!important;border-radius:12px!important;color:#176f8d!important;background:#fff!important;box-shadow:0 5px 15px rgba(20,86,108,.07);cursor:pointer;font:800 11px/1.2 inherit!important;transition:border-color .16s ease,background .16s ease,color .16s ease,box-shadow .16s ease}
.sn-ops-accordion-toggle:hover,.sn-ops-accordion-toggle:focus-visible{color:#fff!important;border-color:#167895!important;outline:none;background:#167895!important;box-shadow:0 8px 20px rgba(22,120,149,.19)}
.sn-ops-accordion-toggle:after{display:none!important;content:none!important}
.sn-ops-accordion-chevron{position:relative;width:18px;height:18px;flex:0 0 18px;border-radius:50%;background:#eaf6f8;transition:background .16s ease}
.sn-ops-accordion-chevron:before{position:absolute;top:5px;left:5px;width:6px;height:6px;border-right:2px solid currentColor;border-bottom:2px solid currentColor;transform:rotate(45deg);content:"";transition:transform .18s ease,top .18s ease}
.sn-ops-accordion-toggle[aria-expanded="true"] .sn-ops-accordion-chevron:before{top:7px;transform:rotate(225deg)}
.sn-ops-accordion-toggle:hover .sn-ops-accordion-chevron,.sn-ops-accordion-toggle:focus-visible .sn-ops-accordion-chevron{background:rgba(255,255,255,.17)}
.sn-ops-card-select{margin-top:3px}
@media(max-width:900px){.sn-ops-case>.sn-ops-case-head{grid-template-columns:1fr;padding:16px 16px 72px}.sn-ops-case>.sn-ops-case-head>.sn-ops-badges{max-width:none;justify-content:flex-start}.sn-ops-accordion-toggle{top:auto;right:16px;left:16px;bottom:14px;width:auto!important;transform:none}.sn-ops-customer-identity>span{min-width:calc(50% - 4px);flex:1 1 calc(50% - 4px)}}
@media(max-width:560px){.sn-ops-case>.sn-ops-case-head{padding:14px 13px 69px}.sn-ops-case-head h3{font-size:17px!important}.sn-ops-customer-identity{display:grid;grid-template-columns:1fr 1fr}.sn-ops-customer-identity>span{min-width:0;padding:8px 9px}.sn-ops-customer-identity>.sn-ops-customer-credit{grid-column:1/-1}.sn-ops-customer-identity>span strong,.sn-ops-customer-identity>span a{font-size:12px!important}.sn-ops-accordion-toggle{right:13px;left:13px;bottom:12px}.sn-ops-case>:not(.sn-ops-case-head){margin-right:12px;margin-left:12px}}

/* Operations ↔ Sales chat bridge v11 */
.sn-ops-chat-entry{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:12px!important;margin-bottom:12px!important;padding:12px 14px;border:1px solid #cfe4e8;border-radius:14px;background:linear-gradient(135deg,#f8fcfd,#eef8fa)}
.sn-ops-chat-entry>div{display:grid;gap:3px}.sn-ops-chat-entry strong{color:#174d63;font-size:12px}.sn-ops-chat-entry small{color:#6e838d;font-size:9px}
.sn-ops-chat-button{position:relative;display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:40px;padding:8px 14px!important;color:#fff!important;background:linear-gradient(135deg,#167895,#115f78)!important;border:0!important;border-radius:11px!important;box-shadow:0 7px 18px rgba(17,95,120,.16);cursor:pointer;font:800 11px/1 inherit!important}
.sn-ops-chat-button:hover{transform:translateY(-1px);box-shadow:0 10px 22px rgba(17,95,120,.22)}
.sn-ops-chat-button .sn-project-inline-unread{position:absolute;top:-7px;left:-7px;display:grid;place-items:center;min-width:22px;height:22px;padding:0 5px;color:#fff;background:#c63e55;border:2px solid #fff;border-radius:999px;font-size:9px;font-weight:900}
.sn-ops-hero-actions .sn-project-notification-center{justify-self:center}
@media(max-width:680px){.sn-ops-chat-entry{display:grid}.sn-ops-chat-button{width:100%}}

/* Operations header + popup wallet polish v12 */
.sn-ops-panel>.sn-ops-hero{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:28px;align-items:center;min-height:154px;padding:24px 28px;background:linear-gradient(120deg,#11384e 0%,#176f8b 62%,#1a7892 100%)}
.sn-ops-hero-copy{min-width:0}
.sn-ops-hero-copy h2{margin:4px 0 0!important;font-size:28px;line-height:1.35}
.sn-ops-hero-copy p{margin-top:7px;font-size:12px;line-height:1.8}
.sn-ops-hero-actions{display:flex!important;align-items:center;justify-content:flex-start;gap:9px;min-width:0;justify-self:end;flex-wrap:wrap}
.sn-ops-hero-count{display:grid!important;place-items:center;align-content:center;min-width:76px!important;height:54px;padding:7px 12px!important;border-radius:14px!important;background:rgba(255,255,255,.12)!important}
.sn-ops-hero-count strong{font-size:21px!important}.sn-ops-hero-count span{margin-top:2px!important;font-size:9px!important}
.sn-ops-wallet-trigger{display:flex;align-items:center;gap:9px;height:54px;min-width:162px;padding:7px 12px;color:#fff;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.22);border-radius:14px;cursor:pointer;font:inherit;text-align:right;transition:background .16s ease,border-color .16s ease,transform .16s ease,box-shadow .16s ease}
.sn-ops-wallet-trigger:hover,.sn-ops-wallet-trigger:focus-visible{outline:none;background:rgba(255,255,255,.2);border-color:rgba(255,255,255,.36);transform:translateY(-1px);box-shadow:0 8px 22px rgba(5,40,55,.14)}
.sn-ops-wallet-trigger-icon{display:grid;place-items:center;width:34px;height:34px;flex:0 0 34px;border-radius:10px;background:rgba(255,255,255,.12)}
.sn-ops-wallet-trigger-copy{display:grid;min-width:0;gap:2px}.sn-ops-wallet-trigger-copy strong{color:#fff;font-size:11px;white-space:nowrap}.sn-ops-wallet-trigger-copy small{overflow:hidden;color:#d7eff4;font-size:9px;text-overflow:ellipsis;white-space:nowrap}
.sn-ops-logout{display:flex!important;align-items:center;justify-content:center;gap:6px;height:54px;min-width:76px;padding:7px 12px!important;border-radius:14px!important;background:rgba(255,255,255,.08)!important;font-size:10px!important;white-space:nowrap}
.sn-ops-logout:hover{background:rgba(255,255,255,.17)!important}.sn-ops-logout>span{font-size:17px}.sn-ops-logout>strong{font-size:10px}
.sn-ops-hero-actions .sn-project-notification-center{display:grid;align-self:center;justify-self:auto!important}.sn-ops-hero-actions .sn-project-notification-toggle{width:54px;height:54px;border-radius:14px}
.sn-ops-kpis{margin-top:16px}.sn-ops-kpis>div{min-height:64px;padding:14px 16px}.sn-ops-kpis strong{font-size:21px}
.sn-ops-toolbar{display:grid!important;grid-template-columns:minmax(260px,1.4fr) minmax(180px,.85fr) minmax(180px,.85fr);gap:10px!important}.sn-ops-toolbar label,.sn-ops-toolbar label:last-child{width:100%!important;max-width:none!important}
.sn-purpose-wallet-modal[hidden]{display:none!important}.sn-purpose-wallet-modal{position:fixed;z-index:2147483200;inset:0;display:grid;place-items:center;padding:24px;direction:rtl}.sn-purpose-wallet-modal-backdrop{position:absolute;inset:0;background:rgba(9,28,38,.58);backdrop-filter:blur(4px)}
.sn-purpose-wallet-modal-dialog{position:relative;z-index:1;width:min(720px,100%);max-height:min(82vh,760px);overflow:auto;padding:26px;color:#153247;background:#fff;border:1px solid #d7e5e8;border-radius:22px;box-shadow:0 30px 90px rgba(9,31,43,.34);animation:snWalletModalIn .18s ease-out}
.sn-purpose-wallet-modal-close{position:absolute;top:13px;left:13px;z-index:2;display:grid;place-items:center;width:36px;height:36px;padding:0;color:#516b78;background:#f2f7f8;border:1px solid #dce9ec;border-radius:11px;cursor:pointer;font:500 23px/1 inherit}.sn-purpose-wallet-modal-close:hover{color:#a83246;background:#fff0f2;border-color:#f0d0d6}
body.sn-wallet-modal-open{overflow:hidden!important}
@keyframes snWalletModalIn{from{opacity:0;transform:translateY(12px) scale(.985)}to{opacity:1;transform:none}}
@media(max-width:980px){.sn-ops-panel>.sn-ops-hero{grid-template-columns:1fr;gap:18px}.sn-ops-hero-actions{justify-self:stretch;justify-content:flex-start}.sn-ops-toolbar{grid-template-columns:1fr 1fr}.sn-ops-toolbar label:first-child{grid-column:1/-1}}
@media(max-width:680px){.sn-ops-panel>.sn-ops-hero{padding:18px}.sn-ops-hero-copy h2{font-size:22px}.sn-ops-hero-copy p{display:block}.sn-ops-hero-actions{display:grid!important;grid-template-columns:72px minmax(0,1fr) 72px 54px;gap:7px}.sn-ops-hero-count,.sn-ops-wallet-trigger,.sn-ops-logout,.sn-ops-hero-actions .sn-project-notification-toggle{height:50px}.sn-ops-wallet-trigger{min-width:0}.sn-ops-wallet-trigger-icon{width:30px;height:30px;flex-basis:30px}.sn-ops-wallet-trigger-copy small{display:none}.sn-ops-toolbar{grid-template-columns:1fr}.sn-ops-toolbar label:first-child{grid-column:auto}.sn-purpose-wallet-modal{padding:12px}.sn-purpose-wallet-modal-dialog{max-height:88vh;padding:20px 16px 16px;border-radius:18px}.sn-purpose-wallet-modal-close{top:10px;left:10px}.sn-purpose-wallet-card.is-modal>header{padding-top:35px}}
@media(max-width:430px){.sn-ops-hero-actions{grid-template-columns:68px minmax(0,1fr) 68px 50px}.sn-ops-wallet-trigger{padding:7px 9px}.sn-ops-wallet-trigger-copy strong{font-size:10px}}


/* Operations compact header + detached notification popover v13 */
.sn-ops-panel>.sn-ops-hero{overflow:visible!important;isolation:isolate;grid-template-columns:minmax(0,1fr) auto!important;gap:24px!important;min-height:146px!important;padding:24px 28px!important}
.sn-ops-hero:after{pointer-events:none}
.sn-ops-hero-actions{display:flex!important;align-items:center!important;justify-content:flex-start!important;justify-self:end!important;flex-wrap:nowrap!important;gap:8px!important;min-width:0}
.sn-ops-hero-count{width:76px!important;min-width:76px!important;height:54px!important;padding:7px 10px!important;flex:0 0 76px!important;border:1px solid rgba(255,255,255,.18)!important;background:rgba(255,255,255,.11)!important;box-shadow:none!important}
.sn-ops-wallet-trigger{display:inline-flex!important;align-items:center!important;justify-content:center!important;gap:7px!important;width:112px!important;min-width:112px!important;max-width:112px!important;height:54px!important;min-height:54px!important;margin:0!important;padding:7px 10px!important;color:#fff!important;background:rgba(255,255,255,.11)!important;background-image:none!important;border:1px solid rgba(255,255,255,.2)!important;border-radius:14px!important;box-shadow:none!important;text-decoration:none!important;appearance:none!important;-webkit-appearance:none!important;line-height:1!important}
.sn-ops-wallet-trigger:hover,.sn-ops-wallet-trigger:focus-visible{color:#fff!important;background:rgba(255,255,255,.2)!important;background-image:none!important;border-color:rgba(255,255,255,.36)!important;outline:none!important;box-shadow:0 8px 22px rgba(5,40,55,.14)!important;transform:translateY(-1px)}
.sn-ops-wallet-trigger-icon{display:grid!important;place-items:center!important;width:30px!important;height:30px!important;flex:0 0 30px!important;color:#dff6f8!important;background:rgba(255,255,255,.1)!important;border-radius:9px!important}
.sn-ops-wallet-trigger-copy{display:block!important;min-width:0!important}.sn-ops-wallet-trigger-copy strong{display:block!important;margin:0!important;color:#fff!important;font-size:10px!important;font-weight:800!important;line-height:1.35!important;white-space:nowrap!important}.sn-ops-wallet-trigger-copy small{display:none!important}
.sn-ops-logout{display:inline-flex!important;align-items:center!important;justify-content:center!important;gap:6px!important;width:76px!important;min-width:76px!important;max-width:76px!important;height:54px!important;min-height:54px!important;margin:0!important;padding:7px 10px!important;color:#fff!important;background:rgba(255,255,255,.09)!important;background-image:none!important;border:1px solid rgba(255,255,255,.18)!important;border-radius:14px!important;box-shadow:none!important;text-decoration:none!important}
.sn-ops-logout:hover,.sn-ops-logout:focus-visible{color:#fff!important;background:rgba(255,255,255,.18)!important;border-color:rgba(255,255,255,.3)!important;outline:none!important}
.sn-ops-hero-actions .sn-project-notification-center{position:relative!important;z-index:50!important;display:block!important;width:54px!important;height:54px!important;flex:0 0 54px!important;margin:0!important}
.sn-ops-hero-actions .sn-project-notification-toggle{display:grid!important;place-items:center!important;width:54px!important;height:54px!important;min-width:54px!important;min-height:54px!important;margin:0!important;padding:0!important;color:#fff!important;background:rgba(255,255,255,.11)!important;background-image:none!important;border:1px solid rgba(255,255,255,.2)!important;border-radius:14px!important;box-shadow:none!important;appearance:none!important;-webkit-appearance:none!important;font-size:17px!important;line-height:1!important}
.sn-ops-hero-actions .sn-project-notification-toggle:hover,.sn-ops-hero-actions .sn-project-notification-toggle:focus-visible{color:#fff!important;background:rgba(255,255,255,.2)!important;border-color:rgba(255,255,255,.36)!important;outline:none!important;transform:translateY(-1px)}
body>.sn-project-notification-popover{position:fixed!important;z-index:2147483100!important;top:auto;right:auto;left:auto;width:min(390px,calc(100vw - 28px))!important;max-width:calc(100vw - 28px)!important;margin:0!important;overflow:hidden!important;color:#243a3d!important;background:#fff!important;border:1px solid #dbe4e4!important;border-radius:17px!important;box-shadow:0 22px 65px rgba(13,35,39,.24)!important;direction:rtl!important}
body>.sn-project-notification-popover[hidden]{display:none!important}
body>.sn-project-notification-popover>header{display:flex!important;align-items:center!important;justify-content:space-between!important;gap:12px!important;min-height:0!important;margin:0!important;padding:13px 14px!important;color:#243a3d!important;background:#f6f9f9!important;border:0!important;border-bottom:1px solid #e7eded!important;border-radius:0!important;box-shadow:none!important}
body>.sn-project-notification-popover>header strong{color:#243a3d!important;font-size:12px!important}body>.sn-project-notification-popover>header small{color:#748184!important}
body>.sn-project-notification-popover .sn-project-notification-refresh{color:#286267!important;background:#fff!important;background-image:none!important;border:1px solid #d6e1e0!important;box-shadow:none!important}
@media(max-width:980px){.sn-ops-panel>.sn-ops-hero{grid-template-columns:1fr!important;gap:16px!important}.sn-ops-hero-actions{justify-self:stretch!important;justify-content:flex-start!important}}
@media(max-width:680px){.sn-ops-panel>.sn-ops-hero{padding:18px!important}.sn-ops-hero-actions{display:grid!important;grid-template-columns:64px minmax(96px,1fr) 64px 54px!important;gap:7px!important;width:100%}.sn-ops-hero-count{width:64px!important;min-width:64px!important;max-width:64px!important;flex-basis:64px!important}.sn-ops-wallet-trigger{width:100%!important;min-width:0!important;max-width:none!important}.sn-ops-logout{width:64px!important;min-width:64px!important;max-width:64px!important}.sn-ops-wallet-trigger-icon{width:28px!important;height:28px!important;flex-basis:28px!important}}
@media(max-width:430px){.sn-ops-hero-actions{grid-template-columns:60px minmax(88px,1fr) 60px 50px!important}.sn-ops-hero-count{width:60px!important;min-width:60px!important;max-width:60px!important}.sn-ops-logout{width:60px!important;min-width:60px!important;max-width:60px!important}.sn-ops-hero-actions .sn-project-notification-center,.sn-ops-hero-actions .sn-project-notification-toggle{width:50px!important;min-width:50px!important;height:50px!important;min-height:50px!important}.sn-ops-wallet-trigger-copy strong{font-size:9px!important}}

/* Operation results: brief status, manual close, and automatic dismissal. */
.sn-ops-notice{width:fit-content;max-width:100%;gap:14px;font-size:14px}
.sn-ops-notice b{font-size:14px}
.sn-ops-notice .sn-ops-notice-close{display:grid;width:26px;height:26px;padding:0;place-items:center;border:0;border-radius:7px;background:transparent;color:inherit;font:inherit;font-size:22px;line-height:1;cursor:pointer}
.sn-ops-notice .sn-ops-notice-close:hover{background:rgba(0,0,0,.08)}

/* Unified filter accordion; scoped rules resist generic theme form styles. */
.sn-ops-panel .sn-ops-sales-filters{margin:18px 0;background:#fff;border:1px solid #dce9ed;border-radius:18px;overflow:hidden;box-shadow:0 3px 12px rgba(21,50,71,.025)}
.sn-ops-panel .sn-ops-sales-filters>summary{display:flex!important;align-items:center;gap:12px;padding:16px 20px;cursor:pointer;list-style:none!important;color:#214955;min-height:76px}
.sn-ops-panel .sn-ops-sales-filters>summary::-webkit-details-marker{display:none}
.sn-ops-panel .sn-ops-sales-filters>summary::marker{content:""}
.sn-ops-panel .sn-ops-sales-filters>summary:hover{background:#f7fbfb}
.sn-ops-panel .sn-ops-sales-filters>summary:focus-visible{outline:2px solid #219a9e;outline-offset:-3px}
.sn-ops-panel .sn-ops-filter-symbol{display:grid;place-items:center;width:40px;height:40px;flex:0 0 40px;border-radius:12px;background:#edf6f6;color:#287a7e}
.sn-ops-panel .sn-ops-filter-symbol svg{width:23px;height:23px}
.sn-ops-panel .sn-ops-filter-heading{display:grid;gap:4px}
.sn-ops-panel .sn-ops-filter-heading strong{font-size:14px;font-weight:800}
.sn-ops-panel .sn-ops-filter-heading>span{font-size:11px;color:#7a929c}
.sn-ops-panel .sn-ops-sales-filters>summary small{font-size:10px;padding:3px 9px;border-radius:20px;background:#e4f4ee;color:#287e60}
.sn-ops-panel .sn-ops-filter-chevron{width:9px;height:9px;border-bottom:2px solid #6d8c92;border-left:2px solid #6d8c92;transform:rotate(-45deg);margin-inline-start:auto;margin-inline-end:5px;transition:transform .15s ease}
.sn-ops-panel .sn-ops-sales-filters[open] .sn-ops-filter-chevron{transform:rotate(135deg)}
.sn-ops-panel .sn-ops-sales-filters[open]>summary{border-bottom:1px solid #edf2f4}
.sn-ops-panel .sn-ops-sales-filters>form{display:block!important;margin:0!important;padding:20px!important;background:#fff;border:0}
.sn-ops-panel .sn-ops-filter-section-title{font-size:12px;font-weight:800;color:#315965;margin:0 0 6px}
.sn-ops-panel .sn-ops-sales-filters form>p{font-size:11px;color:#84979f;margin:0 0 18px}
.sn-ops-panel .sn-ops-sales-filter-grid{display:grid!important;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px}
.sn-ops-panel .sn-ops-sales-filter-grid label,.sn-ops-panel .sn-ops-sales-filters .sn-ops-toolbar label{display:flex!important;flex-direction:column;align-items:stretch!important;gap:8px;width:auto!important;min-width:0!important;margin:0!important;font-size:11px;font-weight:600;color:#54707c}
.sn-ops-panel .sn-ops-sales-filter-grid select,.sn-ops-panel .sn-ops-sales-filters .sn-ops-toolbar select,.sn-ops-panel .sn-ops-sales-filters .sn-ops-toolbar input{display:block!important;width:100%!important;max-width:100%!important;min-width:0!important;height:44px!important;min-height:44px!important;margin:0!important;padding:0 12px!important;box-sizing:border-box!important;border:1px solid #dce6e9!important;border-radius:10px!important;background-color:#f9fbfc!important;color:#315663!important;font-family:inherit!important;font-size:12px!important;font-weight:400!important;box-shadow:none!important;line-height:normal!important}
.sn-ops-panel .sn-ops-sales-filter-grid select:focus,.sn-ops-panel .sn-ops-sales-filters .sn-ops-toolbar select:focus,.sn-ops-panel .sn-ops-sales-filters .sn-ops-toolbar input:focus{outline:0!important;border-color:#42989d!important;box-shadow:0 0 0 3px rgba(66,152,157,.12)!important;background-color:#fff!important}
.sn-ops-panel .sn-ops-sales-filter-actions{display:flex;align-items:center;gap:10px;margin-top:20px}
.sn-ops-panel .sn-ops-sales-filter-actions button,.sn-ops-panel .sn-ops-sales-filter-actions a{display:inline-flex!important;align-items:center;justify-content:center;min-height:40px;margin:0!important;padding:9px 20px!important;border-radius:10px!important;font:inherit!important;font-size:12px!important;font-weight:700!important;line-height:1.5!important;text-decoration:none!important;box-shadow:none!important;cursor:pointer}
.sn-ops-panel .sn-ops-sales-filter-actions button{border:1px solid #286b70!important;background:#286b70!important;color:#fff!important}
.sn-ops-panel .sn-ops-sales-filter-actions button:hover{background:#205a5e!important}
.sn-ops-panel .sn-ops-sales-filter-actions a{border:1px solid #e2eaed!important;background:#fff!important;color:#6c818a!important}
.sn-ops-panel .sn-ops-filter-local{padding:18px 20px 20px;background:#fbfdfd;border-top:1px solid #edf2f4}
.sn-ops-panel .sn-ops-sales-filters .sn-ops-toolbar{display:grid!important;grid-template-columns:minmax(0,1.7fr) repeat(3,minmax(0,1fr))!important;gap:12px!important;align-items:end!important;margin:14px 0 0!important;padding:0!important;background:transparent!important;border:0!important;box-shadow:none!important}
.sn-ops-panel .sn-ops-sales-filters .sn-ops-toolbar label{grid-column:auto!important}
@media(max-width:980px){.sn-ops-panel .sn-ops-sales-filter-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.sn-ops-panel .sn-ops-sales-filters .sn-ops-toolbar{grid-template-columns:repeat(2,minmax(0,1fr))!important}}
@media(max-width:600px){.sn-ops-panel .sn-ops-sales-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.sn-ops-panel .sn-ops-sales-filters>summary{padding:14px}.sn-ops-panel .sn-ops-sales-filters>form{padding:16px!important}.sn-ops-panel .sn-ops-filter-local{padding:16px}.sn-ops-panel .sn-ops-sales-filters .sn-ops-toolbar{grid-template-columns:1fr!important}.sn-ops-panel .sn-ops-sales-filter-actions>*{flex:1}}
@media(max-width:380px){.sn-ops-panel .sn-ops-sales-filter-grid{grid-template-columns:1fr}}
@media(prefers-reduced-motion:reduce){.sn-ops-panel .sn-ops-filter-chevron{transition:none}}

/* Header account actions in Operations sales manager/supervisor panels. */
.sn-ops-panel .sn-ops-account-actions{display:flex;align-items:center;gap:8px;flex:0 0 auto}
.sn-ops-panel .sn-ops-account-actions form{margin:0}
.sn-ops-panel .sn-ops-account-actions a,.sn-ops-panel .sn-ops-account-actions button{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:9px 14px;border:1px solid rgba(255,255,255,.25);border-radius:12px;background:rgba(255,255,255,.1);color:#fff;font-family:inherit;font-size:12px;font-weight:700;line-height:1.5;text-decoration:none;white-space:nowrap;box-shadow:none;cursor:pointer}
.sn-ops-panel .sn-ops-account-actions a:hover,.sn-ops-panel .sn-ops-account-actions button:hover{background:rgba(255,255,255,.2);color:#fff}
.sn-ops-panel .sn-ops-account-actions a:focus-visible,.sn-ops-panel .sn-ops-account-actions button:focus-visible{outline:2px solid #fff;outline-offset:3px}
@media(max-width:680px){.sn-ops-panel .sn-ops-account-actions{grid-column:1/-1;grid-row:2;justify-content:flex-start;flex-wrap:wrap}.sn-ops-panel .sn-ops-account-actions a,.sn-ops-panel .sn-ops-account-actions button{min-height:36px;padding:7px 12px;font-size:11px}}

/* Continue a purchase even when the SMS provider is unavailable. */
.sn-ops-payment-link{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin:12px 0;padding:14px;border:1px solid var(--line);border-radius:12px;background:#f4f9fc}
.sn-ops-payment-link label{display:grid;gap:6px;flex:1 1 300px;font-size:13px}
.sn-ops-payment-link input{width:100%;min-width:0;padding:10px;border:1px solid #c8dce2;border-radius:8px;background:#fff;color:var(--ink)}
.sn-ops-payment-link button,.sn-ops-payment-link a{padding:10px 14px;border:1px solid #1678a5;border-radius:8px;background:#1678a5;color:#fff;font-family:inherit;cursor:pointer;text-decoration:none}
.sn-ops-payment-link form{margin:0}
.sn-ops-payment-link [data-sn-ops-copy-status]{width:100%;font-size:12px}
.sn-ops-notice span{overflow-wrap:anywhere;line-height:1.8}

.sn-ops-manual-payment{margin:14px 0 18px;padding:18px;border:1px solid #d7e7ef;border-radius:18px;background:linear-gradient(180deg,#fbfeff 0%,#f4fbff 100%);box-shadow:0 8px 24px rgba(15,23,42,.05)}
.sn-ops-manual-payment-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;margin-bottom:14px}
.sn-ops-manual-payment-head strong{display:block;font-size:16px;color:#0f3950;margin-bottom:4px}
.sn-ops-manual-payment-head small{display:block;color:#587182;line-height:1.8}
.sn-ops-manual-payment-badges{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}
.sn-ops-manual-payment-badges span,.sn-ops-manual-payment-history span,.sn-ops-manual-payment-history a{display:inline-flex;align-items:center;gap:6px;padding:8px 12px;border-radius:999px;background:#eaf5fb;color:#13516d;text-decoration:none;font-size:13px}
.sn-ops-manual-payment-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px}
.sn-ops-manual-payment-grid label{display:flex;flex-direction:column;gap:7px;color:#24485d;font-size:13px;font-weight:600}
.sn-ops-manual-payment-grid input,.sn-ops-manual-payment-grid textarea{width:100%;border:1px solid #cfe0ea;border-radius:14px;padding:12px 14px;background:#fff;font:inherit;color:#15384c;box-sizing:border-box}
.sn-ops-manual-payment-grid textarea{min-height:92px;resize:vertical}
.sn-ops-manual-payment-file input{padding:10px 12px;background:#f8fcfe}
.sn-ops-manual-payment-full{grid-column:1/-1}
.sn-ops-manual-payment-actions{display:flex;flex-wrap:wrap;align-items:center;gap:12px;margin-top:14px}
.sn-ops-manual-payment-actions button{border:0;border-radius:14px;padding:12px 18px;background:linear-gradient(90deg,#1f6fff 0%,#1994d8 100%);color:#fff;font:inherit;font-weight:700;cursor:pointer;box-shadow:0 10px 20px rgba(31,111,255,.18)}
.sn-ops-manual-payment-actions button[disabled]{opacity:.65;cursor:wait}
.sn-ops-manual-payment-state{font-size:13px;font-weight:700}
.sn-ops-manual-payment-state.is-success{color:#0d8b4e}.sn-ops-manual-payment-state.is-error{color:#dc2626}.sn-ops-manual-payment-state.is-info,.sn-ops-manual-payment-state.is-loading{color:#1d4ed8}
.sn-ops-manual-payment-history{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}
@media (max-width:720px){.sn-ops-manual-payment-head{flex-direction:column}.sn-ops-manual-payment-badges{justify-content:flex-start}.sn-ops-manual-payment-actions button{width:100%}}

/* Operations Sales UI refresh 2026-10-19 — scoped to sales panels only. */
.sn-ops-panel-manager,.sn-ops-panel-supervisor,.sn-ops-panel-expert{--blue:#187ba4;--ink:#183d52;--line:#dae8ef;background:#f7f9fc;border:1px solid #e0e8f2;border-radius:22px;box-shadow:0 16px 48px rgba(22,66,94,.055)}
.sn-ops-panel-manager .sn-ops-case,.sn-ops-panel-supervisor .sn-ops-case,.sn-ops-panel-expert .sn-ops-case{border-radius:18px;border-color:#dae6ef;box-shadow:0 5px 22px rgba(17,52,75,.055);background:#fff}
.sn-ops-panel-manager .sn-ops-case:not(.is-collapsed),.sn-ops-panel-supervisor .sn-ops-case:not(.is-collapsed),.sn-ops-panel-expert .sn-ops-case:not(.is-collapsed){border-color:#9dcee0;box-shadow:0 14px 36px rgba(26,96,129,.09)}
.sn-ops-panel-manager .sn-ops-case>.sn-ops-case-head,.sn-ops-panel-supervisor .sn-ops-case>.sn-ops-case-head,.sn-ops-panel-expert .sn-ops-case>.sn-ops-case-head{background:linear-gradient(110deg,#fff 40%,#eff8fc 100%);border-bottom-color:#e4eff4}
.sn-ops-panel-manager .sn-ops-payment-link,.sn-ops-panel-supervisor .sn-ops-payment-link,.sn-ops-panel-expert .sn-ops-payment-link{display:grid;grid-template-columns:minmax(230px,1fr) repeat(2,auto);align-items:end;gap:10px;padding:18px;background:#f1f8fc;border:1px solid #bedbe9;border-radius:17px}
.sn-ops-panel-manager .sn-ops-payment-link>label,.sn-ops-panel-supervisor .sn-ops-payment-link>label,.sn-ops-panel-expert .sn-ops-payment-link>label{color:#27566d;font-weight:800;font-size:12px}
.sn-ops-payment-link input[data-sn-ops-payment-link]{height:44px;background:#fff!important;border-color:#c7dae6!important;border-radius:11px!important;font-size:12px!important}
.sn-ops-panel-manager .sn-ops-payment-link button,.sn-ops-panel-supervisor .sn-ops-payment-link button,.sn-ops-panel-expert .sn-ops-payment-link button,.sn-ops-panel-manager .sn-ops-payment-link a,.sn-ops-panel-supervisor .sn-ops-payment-link a,.sn-ops-panel-expert .sn-ops-payment-link a{display:inline-flex;align-items:center;justify-content:center;min-height:44px;padding:10px 15px!important;border-radius:11px!important;background:#187ba4!important;border:1px solid #187ba4!important;color:#fff!important;font-size:12px!important;font-weight:800!important;text-decoration:none!important}
.sn-ops-panel-manager .sn-ops-payment-link .sn-ops-form,.sn-ops-panel-supervisor .sn-ops-payment-link .sn-ops-form,.sn-ops-panel-expert .sn-ops-payment-link .sn-ops-form{grid-column:1/-1;justify-content:flex-start;padding:0;border:0;background:none}
.sn-ops-panel-manager .sn-ops-payment-link .sn-ops-form button,.sn-ops-panel-supervisor .sn-ops-payment-link .sn-ops-form button,.sn-ops-panel-expert .sn-ops-payment-link .sn-ops-form button{background:#fff!important;color:#166e96!important}
.sn-ops-panel-manager .sn-ops-payment-summary,.sn-ops-panel-supervisor .sn-ops-payment-summary,.sn-ops-panel-expert .sn-ops-payment-summary{gap:9px;padding:12px;background:#eaf6fc;border:1px solid #c7e4ef;border-radius:17px}
.sn-ops-panel-manager .sn-ops-payment-summary>span,.sn-ops-panel-supervisor .sn-ops-payment-summary>span,.sn-ops-panel-expert .sn-ops-payment-summary>span{padding:15px 12px;background:#fff;border:1px solid #edf3f6;border-radius:12px;font-size:11px;min-height:73px}
.sn-ops-panel-manager .sn-ops-payment-summary strong,.sn-ops-panel-supervisor .sn-ops-payment-summary strong,.sn-ops-panel-expert .sn-ops-payment-summary strong{font-size:14px;margin-top:6px;color:#103d57}
.sn-ops-panel-manager .sn-ops-case-status-form,.sn-ops-panel-supervisor .sn-ops-case-status-form,.sn-ops-panel-expert .sn-ops-case-status-form{padding:16px;background:#f6f9fc;border:1px solid #e1eaf2;border-radius:16px;gap:12px}
.sn-ops-panel-manager .sn-ops-case-status-form select,.sn-ops-panel-supervisor .sn-ops-case-status-form select,.sn-ops-panel-expert .sn-ops-case-status-form select{min-height:49px;background:white;border-color:#c9dbe8;border-radius:12px;font-size:13px}
.sn-ops-panel-manager .sn-ops-case-status-form>[data-sn-ops-status-submit],.sn-ops-panel-supervisor .sn-ops-case-status-form>[data-sn-ops-status-submit],.sn-ops-panel-expert .sn-ops-case-status-form>[data-sn-ops-status-submit]{min-height:49px;min-width:140px;border-radius:12px;background:#187ba4;box-shadow:0 6px 12px rgba(24,123,164,.13)}
.sn-ops-panel-manager .sn-ops-route-line>span,.sn-ops-panel-supervisor .sn-ops-route-line>span,.sn-ops-panel-expert .sn-ops-route-line>span{background:#f5f9fc;border-color:#dde9ef;border-radius:12px;padding:13px}
@media(max-width:850px){.sn-ops-panel-manager .sn-ops-payment-link,.sn-ops-panel-supervisor .sn-ops-payment-link,.sn-ops-panel-expert .sn-ops-payment-link{grid-template-columns:1fr 1fr}.sn-ops-payment-link>label{grid-column:1/-1}.sn-ops-payment-link .sn-ops-form{grid-column:1/-1}}
@media(max-width:580px){.sn-ops-panel-manager .sn-ops-payment-link,.sn-ops-panel-supervisor .sn-ops-payment-link,.sn-ops-panel-expert .sn-ops-payment-link{grid-template-columns:1fr}.sn-ops-panel-manager .sn-ops-payment-summary,.sn-ops-panel-supervisor .sn-ops-payment-summary,.sn-ops-panel-expert .sn-ops-payment-summary{grid-template-columns:1fr 1fr}}

/* Role-specific operations workspace tabs; scoped to sales operations only. */
.sn-ops-panel-supervisor .sn-ops-workspace-tabs,.sn-ops-panel-expert .sn-ops-workspace-tabs{display:flex;gap:9px;flex-wrap:wrap;align-items:stretch;margin:18px 0 14px;padding:8px;border:1px solid #deebf3;border-radius:17px;background:#f4f8fc;direction:rtl}
.sn-ops-workspace-tab{display:flex;gap:10px;align-items:center;justify-content:center;min-height:46px;padding:10px 16px;border:1px solid transparent!important;border-radius:12px;background:transparent!important;color:#466478!important;font-family:inherit;font-weight:750;font-size:12px;cursor:pointer;transition:background .18s,color .18s,box-shadow .18s}
.sn-ops-workspace-tab b{font-size:11px;min-width:24px;padding:3px 6px;border-radius:8px;background:#e5eef5;color:#41647b;text-align:center}
.sn-ops-workspace-tab:hover{background:#e6f2fa!important;color:#12628a!important}
.sn-ops-workspace-tab.is-active{background:linear-gradient(110deg,#116e93,#158eb2)!important;color:white!important;box-shadow:0 5px 14px #0e638b2b}
.sn-ops-workspace-tab.is-active b{background:#ffffff35;color:white}
.sn-ops-panel-supervisor .sn-ops-workspace-tabs+.sn-ops-toolbar,.sn-ops-panel-expert .sn-ops-workspace-tabs+.sn-ops-toolbar{margin-top:0}
@media(max-width:700px){.sn-ops-workspace-tabs{display:flex!important;flex-wrap:nowrap!important;overflow-x:auto;scrollbar-width:thin;justify-content:flex-start}.sn-ops-workspace-tab{flex:0 0 auto;font-size:11px;padding:9px 12px}}

/* Operations workspace tidy v4 — layout only, supervisor/expert, no workflow changes */
.sn-ops-panel-supervisor,.sn-ops-panel-expert{width:min(1320px,calc(100% - 24px));padding:20px;background:#f8fafc;border-color:#e3ebf2;border-radius:20px}
.sn-ops-panel-supervisor>.sn-ops-hero,.sn-ops-panel-expert>.sn-ops-hero{min-height:118px!important;gap:18px!important;padding:20px 25px!important;border-radius:17px!important}
.sn-ops-panel-supervisor .sn-ops-hero h2,.sn-ops-panel-expert .sn-ops-hero h2{font-size:clamp(22px,2.1vw,29px);line-height:1.3;margin:3px 0!important}
.sn-ops-panel-supervisor .sn-ops-hero p,.sn-ops-panel-expert .sn-ops-hero p{margin-top:4px;font-size:12px}
.sn-ops-panel-supervisor .sn-ops-hero-actions,.sn-ops-panel-expert .sn-ops-hero-actions{gap:8px;align-items:center}
.sn-ops-panel-supervisor .sn-ops-hero-count,.sn-ops-panel-expert .sn-ops-hero-count{min-width:78px;padding:9px 13px;border-radius:12px}
.sn-ops-panel-supervisor .sn-ops-hero-count strong,.sn-ops-panel-expert .sn-ops-hero-count strong{font-size:22px}
.sn-ops-panel-supervisor .sn-ops-kpis,.sn-ops-panel-expert .sn-ops-kpis{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-top:14px}
.sn-ops-panel-supervisor .sn-ops-kpis>div,.sn-ops-panel-expert .sn-ops-kpis>div{min-height:72px;padding:14px 17px;gap:10px;border-radius:13px;box-shadow:none}
.sn-ops-panel-supervisor .sn-ops-kpis span,.sn-ops-panel-expert .sn-ops-kpis span{font-size:12px}
.sn-ops-panel-supervisor .sn-ops-kpis strong,.sn-ops-panel-expert .sn-ops-kpis strong{font-size:24px;font-variant-numeric:tabular-nums}
.sn-ops-panel-supervisor .sn-ops-workspace-tabs,.sn-ops-panel-expert .sn-ops-workspace-tabs{gap:6px;margin:14px 0 12px;padding:6px;background:#fff;border:1px solid #e1eaf1;border-radius:14px}
.sn-ops-panel-supervisor .sn-ops-workspace-tab,.sn-ops-panel-expert .sn-ops-workspace-tab{min-height:41px;padding:8px 12px;border-radius:9px;font-size:12px;gap:7px;white-space:nowrap}
.sn-ops-panel-supervisor .sn-ops-workspace-tab b,.sn-ops-panel-expert .sn-ops-workspace-tab b{min-width:23px;padding:2px 5px}
.sn-ops-panel-expert>.sn-ops-toolbar,.sn-ops-panel-expert .sn-ops-workspace-tabs+.sn-ops-toolbar{display:grid;grid-template-columns:minmax(240px,2fr) repeat(3,minmax(140px,1fr));gap:10px;align-items:end;margin:0 0 16px!important}
.sn-ops-panel-expert .sn-ops-toolbar label{width:auto;min-width:0;font-size:11px}
.sn-ops-panel-expert .sn-ops-toolbar input,.sn-ops-panel-expert .sn-ops-toolbar select{width:100%;min-height:43px;border-radius:10px;background:#fff}
.sn-ops-panel-supervisor .sn-ops-list,.sn-ops-panel-expert .sn-ops-list{gap:11px;margin-top:14px}
.sn-ops-panel-supervisor .sn-ops-case,.sn-ops-panel-expert .sn-ops-case{border-radius:15px;box-shadow:0 3px 14px rgba(20,61,83,.045)}
.sn-ops-panel-supervisor .sn-ops-case>.sn-ops-case-head,.sn-ops-panel-expert .sn-ops-case>.sn-ops-case-head{min-height:112px!important;padding:15px 180px 15px 18px!important;gap:12px;background:linear-gradient(110deg,#fff 70%,#f3f9fc 100%)}
.sn-ops-panel-supervisor .sn-ops-case-head h3,.sn-ops-panel-expert .sn-ops-case-head h3{font-size:17px!important;margin:0 0 8px!important}
.sn-ops-panel-supervisor .sn-ops-case-reference,.sn-ops-panel-expert .sn-ops-case-reference{margin-bottom:2px!important}
.sn-ops-panel-supervisor .sn-ops-customer-identity,.sn-ops-panel-expert .sn-ops-customer-identity{gap:7px}
.sn-ops-panel-supervisor .sn-ops-customer-identity>span,.sn-ops-panel-expert .sn-ops-customer-identity>span{min-width:132px;padding:7px 10px;border-radius:10px}
.sn-ops-panel-supervisor .sn-ops-customer-identity>span strong,.sn-ops-panel-expert .sn-ops-customer-identity>span strong,.sn-ops-panel-supervisor .sn-ops-customer-identity>span a,.sn-ops-panel-expert .sn-ops-customer-identity>span a{font-size:12px!important}
.sn-ops-panel-supervisor .sn-ops-accordion-toggle,.sn-ops-panel-expert .sn-ops-accordion-toggle{left:16px;min-width:136px;height:39px!important;border-radius:10px!important;box-shadow:none}
.sn-ops-panel-supervisor .sn-ops-case>.sn-ops-case-head>.sn-ops-badges,.sn-ops-panel-expert .sn-ops-case>.sn-ops-case-head>.sn-ops-badges{max-width:180px}
.sn-ops-panel-supervisor .sn-ops-case:not(.is-collapsed),.sn-ops-panel-expert .sn-ops-case:not(.is-collapsed){box-shadow:0 9px 26px rgba(20,61,83,.07)}
@media(max-width:1050px){.sn-ops-panel-expert>.sn-ops-toolbar,.sn-ops-panel-expert .sn-ops-workspace-tabs+.sn-ops-toolbar{grid-template-columns:repeat(2,minmax(0,1fr))}.sn-ops-panel-supervisor .sn-ops-workspace-tabs,.sn-ops-panel-expert .sn-ops-workspace-tabs{flex-wrap:nowrap;overflow-x:auto}}
@media(max-width:900px){.sn-ops-panel-supervisor .sn-ops-case>.sn-ops-case-head,.sn-ops-panel-expert .sn-ops-case>.sn-ops-case-head{padding:14px 15px 68px!important}.sn-ops-panel-supervisor .sn-ops-accordion-toggle,.sn-ops-panel-expert .sn-ops-accordion-toggle{bottom:12px;right:15px;left:15px;top:auto;transform:none}.sn-ops-panel-supervisor .sn-ops-kpis,.sn-ops-panel-expert .sn-ops-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:600px){.sn-ops-panel-supervisor,.sn-ops-panel-expert{width:calc(100% - 12px);padding:10px}.sn-ops-panel-supervisor>.sn-ops-hero,.sn-ops-panel-expert>.sn-ops-hero{padding:16px!important;gap:12px!important}.sn-ops-panel-supervisor .sn-ops-kpis>div,.sn-ops-panel-expert .sn-ops-kpis>div{min-height:65px;padding:10px}.sn-ops-panel-supervisor .sn-ops-kpis span,.sn-ops-panel-expert .sn-ops-kpis span{font-size:10px}.sn-ops-panel-expert>.sn-ops-toolbar,.sn-ops-panel-expert .sn-ops-workspace-tabs+.sn-ops-toolbar{grid-template-columns:1fr}.sn-ops-panel-supervisor .sn-ops-case>.sn-ops-case-head,.sn-ops-panel-expert .sn-ops-case>.sn-ops-case-head{padding:13px 12px 66px!important}.sn-ops-panel-supervisor .sn-ops-customer-identity>span,.sn-ops-panel-expert .sn-ops-customer-identity>span{min-width:0}}